DELIVERIES

A local delivery fee of $10.00 to a Kenosha, Somers or Pleasant Prairie address will be added to each order, for each address. Orders must be received before 2:00 pm in the recipient's time zone to assure same-day delivery. Orders received after that time will be delivered the following day.

RETURN POLICY

Every order is important to us because we know how important it is to you. Knowing that flowers are a perishable natural product and that floral arrangements are  handmade, we make every effort to fortify our floral products and ensure the quality, accuracy, and beauty of our work. Many variables determine whether a flower will last as long as anticipated. Because we constantly seek ways to bring some of these variables under our control for improved floral performance, we welcome your comments and inquiries.

 

As the purchaser of items, the purchaser agrees that all sales are final. As flowers are a perishable item, returns are only accepted under the following circumstances:

 

If your flowers arrive damaged, we will replace it free of charge. Please notify us within 24 hours of delivery via email to info@howlandflowers.com or call 262-654-0074 and we will organize a replacement delivery ASAP. If you are calling after hours, please leave a message with a time to reach you and phone number and we will call the next business day.

 

As items are perishable, we do not issue refunds, however if the issue cannot be resolved, an in-store credit may be available. Returns are accepted on a “quality” basis only — issues of “not liking” the arrangement are not grounds for a return. As flowers are perishable, you must water them, otherwise they will not last long. It is the recipient’s responsibility to water the arrangement. If you are ordering flowers for someone else, be sure you are choosing something they would like — style preferences are not grounds for returns.

It is your responsibility, as the sender, to ensure that the recipient will be at the location of the delivery on the date of delivery. If the recipient goes home early (if delivered to a workplace) or is out of town (for home deliveries), unbeknownst to us, it is not cause for refund or exchange as we have fulfilled our obligation in delivering upon the date of request as ordered by the sender.

For plants or blooming plants, if your item arrives damaged or not up to standards, please contact us within 7 days to address the issue. After 7 days we are unable to replace your order.