FAQ

We do offer same-day delivery in Kenosha and the surrounding area. Orders placed after 2:00 pm can not be guaranteed same-day delivery. Before major holidays, we strongly recommend that you place your orders several days in advance. If same-day delivery required contact us at 262-654-0774 for confirmation.

A local delivery fee of $10.00 to a Kenosha, Somers or Pleasant Prairie address will be added to each order, for each address. Orders must be received before 2:00 pm in the recipient's time zone to assure same-day delivery. Orders received after that time will be delivered the following day.

We will do our best to accommodate deliveries at specific times of day, but we cannot guarantee it, especially during busy holiday periods. Before major holidays, we strongly recommend that you place your orders several days in advance. We are unable to make deliveries on Saturdays or Sundays with the exception of funerals or weddings. Delivery of orders to rural route addresses or cemeteries cannot be guaranteed.

We deliver to all Kenosha funeral homes. Funeral arrangements typically require additional lead-time. If your sympathy or funeral order requires delivery at a specific time of day, please try to let us know several days in advance so we can best accommodate your needs.

We deliver to all Kenosha hospitals. When placing your order, please be sure to include the hospital name and telephone number, the name of the recipient and room number or ward of the recipient. We will send your gift bouquet in accordance with facility procedures, as most hospitals do not allow florists to personally deliver to individual rooms. Please note that many ICU patients are not permitted to receive flowers. Please check with the hospital before placing your order.

Depending on the delivery location, if the recipient is not available at the time of delivery, the delivery person may leave the gift in a safe place for the recipient to retrieve when they return, such as with a neighbor, or leave a message for the recipient to call to arrange for delivery.  In some cases, we may contact the recipient to ensure s/he will be home to accept the delivery. When requested to leave item at the door, the customer assumes all liability for requests to leave arrangements. We highly discourage special instructions requesting delivery to a doorstep, porch, yard or any location where the recipient cannot accept the arrangement themselves. We cannot be held responsible for missing or faulty product due to this special request.

To provide you with the best possible service, you can cancel your order at anytime prior to delivery. If your gift is en route or delivered, we will be unable to cancel the order. To cancel an order, please call our store.

As the purchaser of items, the purchaser agrees that all sales are final. As flowers are a perishable item, returns are only accepted under the following circumstances: If your flowers arrive damaged, we will replace it free of charge. Please notify us within 24 hours of delivery via email to info@howlandflowers.com or call 262-654-0774 and we will organize a replacement delivery ASAP. If you are calling after hours, please leave a message with a time to reach you and phone number and we will call the next business day. As items are perishable, we do not issue refunds, however if the issue cannot be resolved, an in-store credit may be available. Returns are accepted on a “quality” basis only — issues of “not liking” the arrangement are not grounds for a return. As flowers are perishable, you must water them, otherwise they will not last long. It is the recipient’s responsibility to water the arrangement. If you are ordering flowers for someone else, be sure you are choosing something they would like — style preferences are not grounds for returns. It is your responsibility, as the sender, to ensure that the recipient will be at the location of the delivery on the date of delivery. If the recipient goes home early (if delivered to a workplace) or is out of town (for home deliveries), unbeknownst to us, it is not cause for refund or exchange as we have fulfilled our obligation in delivering upon the date of request as ordered by the sender. For plants or blooming plants, if your item arrives damaged or not up to standards, please contact us within 7 days to address the issue. After 7 days we are unable to replace your order.